Why Choose VNA Care Network & Hospice

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VNA Care Network & Hospice is at home with your health, helping many generations of Massachusetts residents cope with illness and injury while remaining at home. When you or a loved one needs home health care, palliative care, hospice, or wellness services, choose VNA Care Network & Hospice for our:

DEPTH AND BREADTH OF EXPERIENCE

Caring for people at home since 1891.
More than 70 programs and services for a truly comprehensive, flexible approach to care.
Range of services means there's no need to be discharged from one health care provider and admitted to another as a patient's medical needs change.
Preferred provider for numerous HMOs in asthma, cardiopulmonary disease management, and other specialty services.
One of only a few home health agencies able to provide a full compliment of IV therapy services.
Extensive array of disease management and specialty services including diabetes, wound care, fall prevention, geriatric care, joint replacement therapies, maternal child health/early maternity discharge, and medication management.
Free health care services, such as Keep Well Clinics and fall prevention programs for seniors, promote the health of local communities.

EMPHASIS ON PATIENT AND FAMILY SATISFACTION WITH CARE

Named to the 2009, 2010, and 2011 HomeCare Elite, a compilation of the top-performing home health agencies in the United States. This annual review identifies the top 25 percent of agencies based on performance measures including quality outcomes.
Received the Pinnacle Award for Patient Satisfaction multiple times from Visiting Nurse Associations of New England.
Received the 2009 Patient Satisfaction Award of Distinction from Fazzi Associates. The agency outperformed national benchmarks for patient satisfaction.
Staff knowledgeable about and link patients and families to community resources such as Meals on Wheels, transportation, and support groups to help patients remain at home and support families in their roles as caregivers.
Liaison nurses available to help individuals and families in the transition from a medical facility to home.
Physicians and nurse practitioners on staff to oversee palliative care and hospice services.
Nonprofit mission that is focused on providing excellent patient care.
Electronic patient record management system gives a complete picture of a patient's history day or night resulting in well-coordinated care.
Telemonitoring equipment enhances care by offering "virtual" nursing visits in addition to traditional, in-person care. Use of the equipment has resulted in the early detection of and intervention with problems and decrease in emergency room/hospital visits.

PIONEER IN THE FIELD OF HOME HEALTH CARE, HOSPICE, AND COMMUNITY CARE

Opened the first Medicare certified hospice in Massachusetts in 1984.
Opened the first hospice home in Massachusetts in 1991 and currently operate three hospice residences in the state.
Received the Worcester Business Journal’s Innovation Award with Fallon Clinic and Fallon Community Health Plan for the Home Run Program, a pilot medical home model to help seniors manage chronic health problems. Initial results show participants make fewer trips to the emergency room and have fewer unscheduled hospitalizations.
Developed Latino Palliative Care and Hospice Services in cooperation with the Latino community in Greater Worcester to open doors to needed services and dispel myths about end-of-life care.
Recipient of numerous grants for studies on new approaches to home health care including telemedicine.
Partner in pilot studies such as a new approach to palliative care for chronic obstructive pulmonary disease patients.
First VNA in Massachusetts to use the Nursing Anne patient simulator as a training tool for nurses.
Introduce unique programs to meet community needs such as breast cancer treatment support to help women with limited income complete treatment.
The agency is involved in numerous initiatives to help lower patient readmission rates to hospitals through the Hospital STAAR (STate Action on Avoidable Rehospitalizations) program.

EXPERTISE OF STAFF RECOGNIZED AT THE LOCAL AND NATIONAL LEVEL

Cathy Romeo, cultural competency program manager, received the MetroWest Community Health Care Foundation's 2009 Deborah Blumer Community Health Leadership Award for her work addressing racial and ethnic disparities and improving the cultural competency of area health providers.
Awards received by our clinicians include Visiting Nurse Associations of America's clinician of the year, the Massachusetts Commission on the Status of Women's Unsung Heroine Award, and the Home Care Alliance's clinician of the year.
Recognized for achievement in pain management by MassPro as part of the Centers for Medicare and Medicaid Services' Home Health Quality Initiative.
Accredited by The Joint Commission.
Certified by Medicare and Medicaid.
Staff are presenters and speakers at state, regional, and national conferences on numerous topics including cultural competency and nursing recruitment and retention strategies.
Trained over 2,500 health and human service providers in providing culturally sensitive/appropriate care to patients and their families.