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Getting the Right Care Involves More than Asking for the VNA
Knowing some trivia can help ensure you get the right home health or hospice organization to care for yourself or a loved one.
"VNA and hospice are generic terms like hospital. Just like hospitals, VNAs and hospices are not one large, national organization," said Jacque Anderson, Referral Center supervisor for VNA Care Network & VNA Care Hospice.
VNAs (Visiting Nurse Associations) have a similar mission, to provide health care in patients homes. Hospices also share a mission to care for the terminally ill. However, the similarities end there. Things like the types of services, experience, use of cutting edge technology, and accreditation by Medicare and the Joint Commission on Accreditation of Healthcare Organizations distinguish one VNA and hospice from another.
"Medicare and other insurers give patients the right to choose which organization will care for them at home," said Anderson.
"The best piece of advice I can give someone needing home health care, palliative care, or hospice is to be sure to ask for VNA CAre Network or VNA Care Hospice by name or call us directly. Asking your hospital discharge planner or doctor for 'the VNA' could mean staff from another organization will arrive at your home," she added.
VNA Care Network & Hospice has cared for residents of Eastern and Central Massachusetts for over 100 years. The agency is a pioneer in the field of home health care, hospice, and community care; has received multiple awards for patient satisfaction; offers a wide range of programs and services for a comprehensive, flexible approach to care; and employs professionals whose expertise has been recognized at the local and national level.
Free Preferred Patient Card and Carrying Case
To receive a free preferred patient card and carrying case, please contact VNA Care Network & Hospice at 800-728-1862 or e-mail info@vnacarenetwork.org. For TTY access, call 508-751-6926. Staff are also available to provide more information about services and arrange care.