VNA Care Network Receives Pinnacle Award for Patient Satisfaction
VNA Care Network was recently named the 2004 Pinnacle Award finalist for excellence in patient satisfaction by Visiting Nurse Associations of New England (VNANE).
"This is a very meaningful award for VNA Care Network because it is based solely on feedback from former patients. VNA Care Network's high patient satisfaction scores are a testament to our clinicians' compassionate, expert care," said Karen H. Green, president and CEO of VNA Care Network.
VNA Care Network provides home-based nursing, rehabilitation therapy, home care aide support, medical social work, nutrition, palliative care, and disease management programs including wound care, asthma, cardiopulmonary disease, and diabetes (see the home health care page for more information).
Statistics used to determine the award recipients came from Pat/Stat, a national patient satisfaction database and benchmark system. VNA Care Network and other organizations using Pat/Stat send surveys to patients after discharge. The surveys allow former patients to rate the agency on how well they were prepared for their home health care experience, the quality of care and staff, and their overall rating of the health care provider.
The completed surveys are sent to Pat/Stat, which processes the information and provides reports about the home health care agency's satisfaction rates compared to national statistics.
Pinnacle Awards are presented annually to members of VNANE scoring highest in patient satisfaction among all agencies of comparable size.
Posted: Aug. 9, 2005